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Title
Text copied to clipboard!Card Specialist
Description
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We are looking for a Card Specialist to join our financial services team. The ideal candidate will be responsible for overseeing all aspects of card operations, including issuance, activation, transaction monitoring, and customer support. This role requires a detail-oriented individual with strong analytical skills and a deep understanding of card processing systems and compliance regulations.
As a Card Specialist, you will work closely with internal departments such as fraud prevention, compliance, and IT to ensure seamless card services for our customers. You will also be the point of contact for resolving card-related issues, handling escalations, and ensuring that all card programs meet regulatory and operational standards.
Your day-to-day responsibilities will include monitoring card transactions for suspicious activity, coordinating with vendors and card networks, and assisting in the development and implementation of new card products. You will also be expected to stay up-to-date with industry trends and regulatory changes to ensure our card services remain competitive and compliant.
This position requires excellent communication skills, as you will interact with both customers and internal stakeholders. A strong background in banking or financial services, particularly in card operations, is highly desirable. Familiarity with card management systems, PCI compliance, and fraud detection tools will be a significant advantage.
If you are passionate about delivering high-quality card services and enjoy working in a fast-paced, customer-focused environment, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Manage daily card operations including issuance and activation
- Monitor card transactions for fraud and compliance
- Coordinate with vendors and card networks
- Resolve customer issues related to card services
- Ensure compliance with PCI and regulatory standards
- Support the development of new card products
- Maintain accurate records of card activities
- Collaborate with internal teams for process improvements
- Provide training and support to customer service teams
- Analyze card usage data to identify trends and opportunities
Requirements
Text copied to clipboard!- Bachelor’s degree in Finance, Business, or related field
- 2+ years of experience in card operations or banking
- Strong knowledge of card processing systems
- Familiarity with PCI compliance and fraud detection tools
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal abilities
- Detail-oriented with strong organizational skills
- Ability to work independently and in a team
- Proficiency in Microsoft Office and card management software
- Customer-focused mindset with a commitment to service excellence
Potential interview questions
Text copied to clipboard!- Do you have experience with card processing systems?
- How do you handle card-related customer complaints?
- What steps do you take to ensure PCI compliance?
- Can you describe a time you identified and resolved a card fraud issue?
- What card management software are you familiar with?
- How do you stay updated on industry regulations?
- Have you worked with card vendors or networks before?
- What strategies do you use to improve card services?
- How do you prioritize tasks in a fast-paced environment?
- Are you comfortable analyzing transaction data for trends?
